生產製造概論 By Ringo D. L. Lin Ford Lio Ho Motor Co., Ltd.  生產製造概論 品質系統 新車上市控制計畫 環境保護 Six Sigma 物料規劃與運籌 福特生產系統/工廠工程 & 維護 顧客滿意  QOS 總表 - 1/3 成功大學 EMBA 經營管理企業永續經營追求永續利潤 ~ 由環境保護創造利基 壹、公司簡介 貳、企業永續發展、經營策略 參、利潤與生態雙贏策略 肆、企業公民：整合性產品策略、綠色製造策略  製造流程及污染防治成效說明績效說明  - 執行理念與策略  - 工廠環境管理現況(綠色生產力 )  - 執行情形  - 具體成效(環保績優獎項 ) 五、結語 Outline Quality level What is Six sigma? Why we need Six sigma? Development and Deployment strategy How Six sigma merges into our daily business?  挑戰—為什麼大多數的企業在 3~4 Sigma? 挑戰—超越障礙 深信我們還有進步的機會 相信方法論 接受挑戰現況 導入新的技術,工具及手法 領導管理階層的態度—改變 實事求是的行為表現 我們的機會  目標 Introduction of FLH MP&L 介紹內容 Ford Production System and Vision, MP&L Mission, Role and Responsibility Model Line-Up Complexity Production Schedule and Release MP&L Exterior and Internal Logistics Common Material Management System 福特生產系統　　　　　內容大綱 企業競爭與觀念變革 福特生產系統之概念 精實製造基本觀念 FPS 系統介紹與展開 FPS 小組活動 FPS 小組活動推行績效 結語 工廠工程 & 維護大綱 FTPM 定義 ECPL 動力上鎖簡介 FTPM 系統介紹 TEM (Total Equipment Management) FRACAS 簡介 Q&A 顧客滿意 Customer is Job No.#1 TGW/TGR/CV-Sales/CV-Services Delighted Customers Consumer Driven Life Cycle Satisfaction Loyalty * 品 質 系 統 Total Quality Excellence – Company Policy Letter No.1. Brief History of FLH Quality Management Quality Arrow (Quality is Job#1) QS-9000/ISO 14001 System / Quality Operating System TGW Reduction / VRT / SAQ TGR / Kano Model (to be covered by Knight in detail) Define, Measure, Analyze, Improve, Control Design for 6-Sigma Common Problem Solving Language & Tools High Quality, High Velocity Improvements 	in Business Results 9 Leadership Principles Reward and Recognition Training and Feedback Partnership with Unions, Dealers and 	Suppliers Vehicle Quality (High & Low Time-In-Service) Customer Satisfaction TGW Warranty Residual Value Sales & Service 	Satisfaction Elimination of 	Waste Quality Is Job #1 QUALITY LEADERSHIP INITIATIVE  Engage All Employees 6-SIGMA Data Driven Decision Making QUALITY OPERATING SYSTEM Performance to Standards Drive Process Deliver Results Plan Do Check Act Ford Motor Company QOS Product Creation Sales & Service Certification System FPDS Future Customers Current Customers Order to Delivery Suppliers Launch Current Model FPS 3 Pillars of Ford Quality Is Job#1 Strategy Ford Lio Ho Quality Resolution Flow Diagram QOS 總表 - 2/3 QOS 總表 - 3/3 新車上市控制計劃 課程內容 製造處 “ 前瞻工程部 ” 新車導入職掌介紹現行車輛生產流程暨製程管制 新車上市前生產可行性評估及成本分析 (feasibility study & cost analysis) 新車上市之製造計劃 (Manufacturing Launch Plan) 新車試作階段之流程管制 Sigma Level 與合格率的關係 每百萬不良數 合格率 2			308,537		69.15% 3			66,807		93.32% 4			6,210		99.38% 5			233			99.98% 6			3.4			99.99966% Sigma Level 在 1.5s 的長期偏移量下 3 sigma 4 sigma 5 sigma 6 sigma  大多數的企業能力 障礙 沉醉過去的成就(不再挑戰 ) 靠檢驗及檢修 依賴嘗試錯誤法(經驗 ) 救火式的解決問題(頭痛醫頭 ) 缺乏數據 部門間互相的推卸 官大學問大 大多數的企業能力 3 sigma 4 sigma 5 sigma 6 sigma  那些動力可以躍越障礙 ? 障礙 獲利減少 哪一種比較有利 ?? 行政,製造 , 或運輸 的成本 利潤 理論上的 成本 利潤 *COPQ  理論上的 成本 COPQ  理論上的 成本 利潤 COPQ  *COPQ: Cost Of Poor Quality( 劣質成本 ) 利潤 售價降低 84 38 44 Black Belt Projects closed 2002 Year 2.9 21 1.2 0 29 188 12% 2001 80% 83% Projects from S.A.Q 137 151 Green Belt projects opened 4 2.2 Each Black Belt Projects closed 63 81 Black Belt projects opened 3 3.4 Projects on hands per Black belt 120 36 Green Belt projects closed 600 530 Green Belts Obj Current *  Sheet3
Overall Element Sum
FLH PLT. SUM
Time & Data Mgmt.
Variability Reduction VRT/VFG
Tool Verification
Incoming Material
Process Control / Build & Inspection Process
Repair System
Quality Acceptance Criteria
Weld Surveillance
Dimensional Control
Torque Assurance
FCPA
Wind Noise
Squeak & Rattle
Water (20 minute soak)
M-10 Program
CBT (PDI or Final)
PIC (Product Information Center)
QVS Quick VIMS
Control Pts/Tip Level
Ultra Sonic
Air Leakage Test
R
Y
G
Body
Paint
Final
APQP
MC
PVT
Rec'g / Insp
VO e-QOS
Element
Total Plant Area R/Y/G Ratings
Joint Quality Comm./Mgmt. Quality Comm.
Total Plant QOS
Level / Points
QOS Level =
QOS Activity / Element R/Y/G Rating
QOS Area / Element R/Y/G Ratings
VO QOS / QITD
Area / Elements
New QITD
Area / Elements
Level
LEVEL
Process Control / Build & Insp
PIC (Product Info. Center)
Joint Quality Comm.
MC (Managing Change)
Receiving Inspection
Assembly Plant Average
Percent Green
Percent Yellow
Percent Red
QOS Points =
 # of Elements Scoring 0 =
Control Pt/Tip Level
Element Level Avg. =
6-Sigma Status
Taiwan
PDA / NOVA-C
 6-Sigma Methodology
TBD
2002/2003 FAP Assessments
 
 
2001 MY Performance
(N/A)
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2:27:00
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TOTAL PLANT QOS RESULTS  % R/Y/G Ford Lio Ho Taiwan
87.23% GREEN
10.64% YELLOW
2.13% RED
 SELF ASSESSMENT DATA
Overall Element Summary 1stQu 
Calculations
Generic Plt Sum
Vietnam Plt Sum
Malaysia Plt Sum
FLH Plt Sum
Chart4
Time & Data Mgmt.
Variability Reduction VRT/VFG
Tool Verification
Incoming Material
Process Control / Build & Inspection Process
Repair System
Quality Acceptance Criteria
Weld Surveillance
Dimensional Control
Torque Assurance
FCPA
Wind Noise
Squeak & Rattle
Water (20 minute soak)
M-10 Program
CBT (PDI or Final)
PIC (Product Information Center)
QVS Quick VIMS
Control Pts/Tip Level
Ultra Sonic
Air Leakage Test
R
Y
G
Body
Paint
Final
PDI / CAL
APQP
MC
PVT
Rec'g / Insp
VO e-QOS
Element
Total Plant Area R/Y/G Ratings
Joint Quality Comm./Mgmt. Quality Comm.
Total Plant QOS
Level / Points
QOS Level =
QOS Activity / Element R/Y/G Rating
QOS Area / Element R/Y/G Ratings
VO QOS / QITD
Area / Elements
New QITD
Area / Elements
Level
LEVEL
Total number of elements scored
Total red elements
Total yellow elements
Total green elements
Percent GREEN*
Percent YELLOW*
Percent RED*
**Enter 1 in box if joint quality meeting can be assessed
SELF ASSESSMENT 12/2001
TOTALS
Process Control / Build & Insp
PIC (Product Info. Center)
Joint Quality Comm.
MC (Managing Change)
Receiving Inspection
Assembly Plant Average
Percent Green
Percent Yellow
Percent Red
Joint Quality Comm**
QOS Points =
 # of Elements Scoring 0 =
Control Pt/Tip Level
Element Level Avg. =
R/1000 (3 MIS)
Corporate Logic
CPU (3 MIS)
Corporate Logic
2002 MY Performance
Source: DOMO VOQO YTD Report
(ratings not included in Plant QOS score)
2002 MY TGW/1000
2002 MY % WITH 0 TGW
4 ; 0
1st Quarter 2002
*Add 1 each to percent formulas (within the parentheses) to include joint quality rating
3rd Quarter 2002
Element Totals
%R
%Y
%G
6-Sigma Status
PERCENTAGES
T
FVEP (M-10)
NA
**NA - Not Assessed
Australia
China
India
Malaysia
Philippines
South Africa
Taiwan
Thailand
Vietnam
Thiland
PDA / NOVA-C
 6-Sigma Methodology
TBD
2001 MY Performance
(N/A)
2002/2003 FAP Assessments
Self Assessment Data 2002
0; 24
 
 
0; 27
 not CBT only functional
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Percent (%)
Overall Element Summary 1st Quarter 2002
Percent Green
Percent Yellow
Percent Red
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Self Assessment 2001
%
Total Plant QOS Results % R / Y / G
 8APPENDIX D
EXHIBIT F 1QOS Coaching and Assessment

6Assembly Plant
Total Results Summary Report
07/2002
 

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2002 MY vs 2001 MY YTD B/(W)
Self Assessment 2001
Total Plant QOS Results 
% R / Y / G
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Total Plant QOS Results 
% R / Y / G

2001 MY vs 2000 MY YTD B/(W)
2001 MY vs VO Objective B/(W)
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2001 MY vs 2000 MY YTD B/(W)
2001 MY vs VO Objective B/(W)
Percent Green
Percent Yellow
Percent Red
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2001 MY vs 2000 MY YTD B/(W)
2001 MY vs VO Objective B/(W)
Percent Green
Percent Yellow
Percent Red
Total Plant QOS Results
% R / Y / G Ford Lio Ho Taiwan
Percent Green
Percent Yellow
Percent Red
.00
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.00
 Sheet3
Overall Element Sum
FLH PLT. SUM
Time & Data Mgmt.
Variability Reduction VRT/VFG
Tool Verification
Incoming Material
Process Control / Build & Inspection Process
Repair System
Quality Acceptance Criteria
Weld Surveillance
Dimensional Control
Torque Assurance
FCPA
Wind Noise
Squeak & Rattle
Water (20 minute soak)
M-10 Program
CBT (PDI or Final)
PIC (Product Information Center)
QVS Quick VIMS
Control Pts/Tip Level
Ultra Sonic
Air Leakage Test
R
Y
G
Body
Paint
Final
APQP
MC
PVT
Rec'g / Insp
VO e-QOS
Element
Total Plant Area R/Y/G Ratings
Joint Quality Comm./Mgmt. Quality Comm.
Total Plant QOS
Level / Points
QOS Level =
QOS Activity / Element R/Y/G Rating
QOS Area / Element R/Y/G Ratings
VO QOS / QITD
Area / Elements
New QITD
Area / Elements
Level
LEVEL
Process Control / Build & Insp
PIC (Product Info. Center)
Joint Quality Comm.
MC (Managing Change)
Receiving Inspection
Assembly Plant Average
Percent Green
Percent Yellow
Percent Red
QOS Points =
 # of Elements Scoring 0 =
Control Pt/Tip Level
Element Level Avg. =
6-Sigma Status
Taiwan
PDA / NOVA-C
 6-Sigma Methodology
TBD
2002/2003 FAP Assessments
 
 
2001 MY Performance
(N/A)
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
.00
.00
0.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
2:27:00
0.00
.00
.00
0.00
.00
0.00
.00
.00
0.00
0.00
000.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
0.00
0.00
0.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
TOTAL PLANT QOS RESULTS  % R/Y/G Ford Lio Ho Taiwan
87.23% GREEN
10.64% YELLOW
2.13% RED
 SELF ASSESSMENT DATA
Overall Element Summary 1stQu 
Calculations
Generic Plt Sum
Vietnam Plt Sum
Malaysia Plt Sum
FLH Plt Sum
Chart4
Time & Data Mgmt.
Variability Reduction VRT/VFG
Tool Verification
Incoming Material
Process Control / Build & Inspection Process
Repair System
Quality Acceptance Criteria
Weld Surveillance
Dimensional Control
Torque Assurance
FCPA
Wind Noise
Squeak & Rattle
Water (20 minute soak)
M-10 Program
CBT (PDI or Final)
PIC (Product Information Center)
QVS Quick VIMS
Control Pts/Tip Level
Ultra Sonic
Air Leakage Test
R
Y
G
Body
Paint
Final
PDI / CAL
APQP
MC
PVT
Rec'g / Insp
VO e-QOS
Element
Total Plant Area R/Y/G Ratings
Joint Quality Comm./Mgmt. Quality Comm.
Total Plant QOS
Level / Points
QOS Level =
QOS Activity / Element R/Y/G Rating
QOS Area / Element R/Y/G Ratings
VO QOS / QITD
Area / Elements
New QITD
Area / Elements
Level
LEVEL
Total number of elements scored
Total red elements
Total yellow elements
Total green elements
Percent GREEN*
Percent YELLOW*
Percent RED*
**Enter 1 in box if joint quality meeting can be assessed
SELF ASSESSMENT 12/2001
TOTALS
Process Control / Build & Insp
PIC (Product Info. Center)
Joint Quality Comm.
MC (Managing Change)
Receiving Inspection
Assembly Plant Average
Percent Green
Percent Yellow
Percent Red
Joint Quality Comm**
QOS Points =
 # of Elements Scoring 0 =
Control Pt/Tip Level
Element Level Avg. =
R/1000 (3 MIS)
Corporate Logic
CPU (3 MIS)
Corporate Logic
2002 MY Performance
Source: DOMO VOQO YTD Report
(ratings not included in Plant QOS score)
2002 MY TGW/1000
2002 MY % WITH 0 TGW
4 ; 0
1st Quarter 2002
*Add 1 each to percent formulas (within the parentheses) to include joint quality rating
3rd Quarter 2002
Element Totals
%R
%Y
%G
6-Sigma Status
PERCENTAGES
T
FVEP (M-10)
NA
**NA - Not Assessed
Australia
China
India
Malaysia
Philippines
South Africa
Taiwan
Thailand
Vietnam
Thiland
PDA / NOVA-C
 6-Sigma Methodology
TBD
2001 MY Performance
(N/A)
2002/2003 FAP Assessments
Self Assessment Data 2002
0; 24
 
 
0; 27
 not CBT only functional
.00
.00
.00
.00
.00
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.00
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.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
0.00
.00
.00
.00
.00
.00
.00
0.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
0.00
0.00
0.00
.00
.00
.00
0.00
.00
.00
0.00
.00
.00
0.00
.00
.00
.00
.00
.00
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.00
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.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
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.00
.00
.00
.00
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.00
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.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
Percent (%)
Overall Element Summary 1st Quarter 2002
Percent Green
Percent Yellow
Percent Red
.00
.00
.00
.00
.00
.00
.00
.00
.00
Self Assessment 2001
%
Total Plant QOS Results % R / Y / G
 8APPENDIX D
EXHIBIT F 1QOS Coaching and Assessment

6Assembly Plant
Total Results Summary Report
07/2002
 

.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
.00
0.00
.00
0.00
.00
.00
0.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
000.00
0.00
.00
0.00
0.00
0.00
0.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00

2002 MY vs 2001 MY YTD B/(W)
Self Assessment 2001
Total Plant QOS Results 
% R / Y / G
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
.00
0.00
.00
0.00
.00
.00
0.00
0.00
000.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
.00
0.00
.00
0.00
0.00
0.00
0.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
Total Plant QOS Results 
% R / Y / G

2001 MY vs 2000 MY YTD B/(W)
2001 MY vs VO Objective B/(W)
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
0.00
.00
0.00
.00
.00
0.00
.00
0.00
.00
0.00
0.00
0.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
.00
0.00
.00
0.00
0.00
0.00
0.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00

2001 MY vs 2000 MY YTD B/(W)
2001 MY vs VO Objective B/(W)
Percent Green
Percent Yellow
Percent Red
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
2:27:00
0.00
.00
.00
0.00
.00
0.00
.00
.00
0.00
0.00
000.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
0.00
0.00
0.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00

2001 MY vs 2000 MY YTD B/(W)
2001 MY vs VO Objective B/(W)
Percent Green
Percent Yellow
Percent Red
Total Plant QOS Results
% R / Y / G Ford Lio Ho Taiwan
Percent Green
Percent Yellow
Percent Red
.00
.00
.00
 Sheet3
Overall Element Sum
FLH PLT. SUM
Time & Data Mgmt.
Variability Reduction VRT/VFG
Tool Verification
Incoming Material
Process Control / Build & Inspection Process
Repair System
Quality Acceptance Criteria
Weld Surveillance
Dimensional Control
Torque Assurance
FCPA
Wind Noise
Squeak & Rattle
Water (20 minute soak)
M-10 Program
CBT (PDI or Final)
PIC (Product Information Center)
QVS Quick VIMS
Control Pts/Tip Level
Ultra Sonic
Air Leakage Test
R
Y
G
Body
Paint
Final
APQP
MC
PVT
Rec'g / Insp
VO e-QOS
Element
Total Plant Area R/Y/G Ratings
Joint Quality Comm./Mgmt. Quality Comm.
Total Plant QOS
Level / Points
QOS Level =
QOS Activity / Element R/Y/G Rating
QOS Area / Element R/Y/G Ratings
VO QOS / QITD
Area / Elements
New QITD
Area / Elements
Level
LEVEL
Process Control / Build & Insp
PIC (Product Info. Center)
Joint Quality Comm.
MC (Managing Change)
Receiving Inspection
Assembly Plant Average
Percent Green
Percent Yellow
Percent Red
QOS Points =
 # of Elements Scoring 0 =
Control Pt/Tip Level
Element Level Avg. =
6-Sigma Status
Taiwan
PDA / NOVA-C
 6-Sigma Methodology
TBD
2002/2003 FAP Assessments
 
 
2001 MY Performance
(N/A)
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
.00
.00
0.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
2:27:00
0.00
.00
.00
0.00
.00
0.00
.00
.00
0.00
0.00
000.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
0.00
0.00
0.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
TOTAL PLANT QOS RESULTS  % R/Y/G Ford Lio Ho Taiwan
87.23% GREEN
10.64% YELLOW
2.13% RED
 SELF ASSESSMENT DATA
Overall Element Summary 1stQu 
Calculations
Generic Plt Sum
Vietnam Plt Sum
Malaysia Plt Sum
FLH Plt Sum
Chart4
Time & Data Mgmt.
Variability Reduction VRT/VFG
Tool Verification
Incoming Material
Process Control / Build & Inspection Process
Repair System
Quality Acceptance Criteria
Weld Surveillance
Dimensional Control
Torque Assurance
FCPA
Wind Noise
Squeak & Rattle
Water (20 minute soak)
M-10 Program
CBT (PDI or Final)
PIC (Product Information Center)
QVS Quick VIMS
Control Pts/Tip Level
Ultra Sonic
Air Leakage Test
R
Y
G
Body
Paint
Final
PDI / CAL
APQP
MC
PVT
Rec'g / Insp
VO e-QOS
Element
Total Plant Area R/Y/G Ratings
Joint Quality Comm./Mgmt. Quality Comm.
Total Plant QOS
Level / Points
QOS Level =
QOS Activity / Element R/Y/G Rating
QOS Area / Element R/Y/G Ratings
VO QOS / QITD
Area / Elements
New QITD
Area / Elements
Level
LEVEL
Total number of elements scored
Total red elements
Total yellow elements
Total green elements
Percent GREEN*
Percent YELLOW*
Percent RED*
**Enter 1 in box if joint quality meeting can be assessed
SELF ASSESSMENT 12/2001
TOTALS
Process Control / Build & Insp
PIC (Product Info. Center)
Joint Quality Comm.
MC (Managing Change)
Receiving Inspection
Assembly Plant Average
Percent Green
Percent Yellow
Percent Red
Joint Quality Comm**
QOS Points =
 # of Elements Scoring 0 =
Control Pt/Tip Level
Element Level Avg. =
R/1000 (3 MIS)
Corporate Logic
CPU (3 MIS)
Corporate Logic
2002 MY Performance
Source: DOMO VOQO YTD Report
(ratings not included in Plant QOS score)
2002 MY TGW/1000
2002 MY % WITH 0 TGW
4 ; 0
1st Quarter 2002
*Add 1 each to percent formulas (within the parentheses) to include joint quality rating
3rd Quarter 2002
Element Totals
%R
%Y
%G
6-Sigma Status
PERCENTAGES
T
FVEP (M-10)
NA
**NA - Not Assessed
Australia
China
India
Malaysia
Philippines
South Africa
Taiwan
Thailand
Vietnam
Thiland
PDA / NOVA-C
 6-Sigma Methodology
TBD
2001 MY Performance
(N/A)
2002/2003 FAP Assessments
Self Assessment Data 2002
0; 24
 
 
0; 27
 not CBT only functional
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
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.00
.00
.00
.00
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.00
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.00
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.00
.00
.00
.00
.00
.00
.00
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.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
0.00
.00
.00
.00
.00
.00
.00
0.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
0.00
0.00
0.00
.00
.00
.00
0.00
.00
.00
0.00
.00
.00
0.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
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.00
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.00
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.00
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.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
Percent (%)
Overall Element Summary 1st Quarter 2002
Percent Green
Percent Yellow
Percent Red
.00
.00
.00
.00
.00
.00
.00
.00
.00
Self Assessment 2001
%
Total Plant QOS Results % R / Y / G
 8APPENDIX D
EXHIBIT F 1QOS Coaching and Assessment

6Assembly Plant
Total Results Summary Report
07/2002
 

.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
.00
0.00
.00
0.00
.00
.00
0.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
000.00
0.00
.00
0.00
0.00
0.00
0.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00

2002 MY vs 2001 MY YTD B/(W)
Self Assessment 2001
Total Plant QOS Results 
% R / Y / G
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
.00
0.00
.00
0.00
.00
.00
0.00
0.00
000.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
.00
0.00
.00
0.00
0.00
0.00
0.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
Total Plant QOS Results 
% R / Y / G

2001 MY vs 2000 MY YTD B/(W)
2001 MY vs VO Objective B/(W)
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
0.00
.00
0.00
.00
.00
0.00
.00
0.00
.00
0.00
0.00
0.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
.00
0.00
.00
0.00
0.00
0.00
0.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00

2001 MY vs 2000 MY YTD B/(W)
2001 MY vs VO Objective B/(W)
Percent Green
Percent Yellow
Percent Red
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
2:27:00
0.00
.00
.00
0.00
.00
0.00
.00
.00
0.00
0.00
000.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
0.00
.00
0.00
.00
0.00
.00
0.00
0.00
0.00
0.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00
.00

2001 MY vs 2000 MY YTD B/(W)
2001 MY vs VO Objective B/(W)
Percent Green
Percent Yellow
Percent Red
Total Plant QOS Results
% R / Y / G Ford Lio Ho Taiwan
Percent Green
Percent Yellow
Percent Red
.00
.00
.00