批准者（区域流程负责人）Approvals (Regional Process Owners)
通用北美业务GMNA	通用拉美业务GMLAAM					柯安妮Annette Clayton	韩戴乐Dale Hammer		通用欧洲业务GME	通用亚太业务GMAP					杜彼得Peter Dersley	莫宝博Bob Moran		
索引INDEX
No.
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2
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4
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6
7
8
9
10
11
12
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16
17
17.117.2	   主题Subject
	目的 Purpose
	概要 General
	评审方法 Audit Methodology
	缺陷权重 Discrepancy Weighting
	评审抽样量与样本抽取 Audit Sample Size & Selection
	评审报告 Audit Reporting
	缺陷响应系统Discrepancy Response System
	记录保存 Record Retention
	人员-评审员 Personnel - Auditors
	评审设施和设备 Audit Facilities & Devices
	监督评审流程 Monitoring Audit Procedure
	评审手册修订流程 Audit Revision ProcessRasic
	评审流程描述 Audit Process Descriptions
	标签标准 Label Standards
	外观分区 Appearance Zones
  外饰件表面标准 Exterior Surface Standards
  油漆件表面标准 Painted Surface Standards  塑料件表面标准 Plastic Surface Standards	Page #
4
4
4
6
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6
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8
8
9
13
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18
25	No.
17.3
18
19
19.1
19.2
20
21
22
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26
27
28
29
	   Subject
	金属钣金件标准 Metal Standards	
	防锈保护Corrosion Protection
	外饰/车身配合标准 Exterior Trim / Body Fit Standards
	外饰标准 Exterior Trim Standards	
	车身配合 Body Fits	
	内饰标准 Interior Trim Standards	
	发动机仓/底盘Underhood / Underbody	
	雨淋测试 Water Leak Test
	玻璃表面标准 Glass Surface Standards	
	动态驾驶评审 Dynamic Drive Audit
	电器测试与检查 Electrical Check
	安全/法规要求 Safety / Legal Requirements
	标准化操作单-外部 SOS - Outside	
	标准化操作单-内部 SOS - Inside		
	标准化操作单-底盘SOS-underbody
		Page #
26
29
31
32
37
39
48
51
54
56
67
69
74
75
76
1. 目的
支持通用汽车公司制造出“细分市场的最优”的高品质产品；
Support the GM Corporate goal of manufacturing “Best in Segment” quality products.
给予全球制造中心以提供统一的评审方法与标准来评价发运产品的品质； 
Provide uniform audit methods and standards to assembly centers world-wide to evaluate outgoing product quality.
为全球的整车制造工厂提供共同的产品品质的度量额定方法。
Provide common product quality measurement ratings for each vehicle assembly center world-wide.
2. 概要GENERAL
全球顾客评审GCA是正式的评审指南和方法。它是以提供全体通用汽车员工以顾客为导向而来的一种评审要求。该评审流程还概括了共同的评审方法及要求（包括评审方法、标准、设施、设备以及人员）以在全球的通用汽车制造工厂执行该评审流程和详细定义了全球整车品质要求。
The Global Customer Audit “GCA” is the official audit guide. It has been developed to provide GM Corporate personnel with customer oriented audit requirements. The procedure outlines common methods (audit techniques, standards, facilities, equipment and personnel) required to perform the audit in GM assembly centers world-wide and defines the global vehicle quality requirements.
整车评审员的管理将由每个通用汽车的制造工厂的品质总监/经理全面负责。
The Plant Quality Director/Manager of each GM assembly location has the overall responsibility for administration of the GCA Audit. 
该手册已经将全球顾客评审的标准详细描述，并且将作为全球顾客评审过程中使用的唯一标准。因此，任何一个不符合手册规定的标准项目就是一个缺陷。
The GCA standards are defined in this manual and are the only criteria to be used for performing the Global Customer Audit.  Therefore, a discrepancy is any non-conformance to a standard published in this manual. 
      这一评审流程提供了一个概括的说明，包括特别的指导，图表，图形以进一步保证一致性。列如，当整车评审主管不能确认一些问题时，需要和工厂的问题专家商议决定。
This audit procedure provides a brief explanation of the methodology to be u
通用06年最新AUDIT评审标准.doc