Training Objectives培训目标 To learn more about Carrefour’s mission and Sales Manager responsibilities.更多地了解家乐福的使命和课长的职责 To Learn how to better communicate with the team学习如何更好地与我的团队沟通.  To learn how to better develop my team 学习如何更好地发展团队 To learn how to plan my work and manage my time 学习如何计划我的工作和管理我的时间  Understanding Carrefour’s Mission and Sales Managers’ Responsibilities Understanding Carrefour’s Mission and Sales Managers’ Responsibilities理解家乐福的使命和课长的职责 Mission of Carrefour家乐福的使命 Customer Satisfaction顾客满意 All Our Efforts Must Be Directed Towards Customers Satisfaction. Main Responsibilities of a Sales Manager课长的主要职责 Assets 资产 Store clean and full.保持卖场整洁，商品充足 Good implantation respecting the price range.根据不同价格档位，良好展示商品， Check the cleanliness of the uniform of the staff.检查员工是否着装整洁 Storage well arranged.保持库存井井有条 Listen to customers and react positively.倾听顾客意见，作出积极反应 Have a sales spirit.展现生意人的精神 Display with volume.保持充足的商品展示 Respect and make respecting the safety rules of fire fighting and hygiene regulations.遵守火灾和卫生等安全规章制度 Follow competitor‘s price level.关注竞争对手的价格水准 Propose equipment investment.提议购置新设备 Full respect of the regulation and law of China & Carrefour's store procedures.完全遵守中国的法规和家乐福店的制度 Have a store spirit.展现家乐福店的精神 Human 人员  Help the staff to have a commercial and professional attitude in any case.使员工在任何情况下要表现出商业人士的职业态度 Communicate store’s information.传达有关家乐福店的信息 Give clear responsibilities to the staff.明确员工的工作职责 Check weekly the punch card.每周检查工时卡 Train your staff with a training plan根据培训计划培训员工 React on the quality of the work of the staff.根据员工的工作质量作出反应 Plan and propose promotion.计划并推荐提升人员 Main Responsibilities of a Sales Manager课长的主要职责 Merchandise 商品 Follow assortment (No shortage).保证品种 (没有缺货)  Facing and display reflecting the sales quantities.排面和展示要反映销售量 Check stock cards.检查库存卡 Stock level respecting the forecast.库存量反映预见的销售量 Plan promotional and seasonal events one month before.提前一个月准备促销和季节性活动 Good communication with negotiators.跟谈判员保持良好沟通 Inform the negotiators of your low sales items.向谈判员通报滞销的单品 Follow and anticipate the new market trends.遵循并预见市场走向 Propose new item to improve assortment according to customer's demands.根据顾客的需求，提议新的单品，以改进品种搭配  Finance 财务 Follow the procedures.遵守制度 Good checking on the receiving and returning reports.认真检查收货和退货单 Valid purchase report.对证采购单.  Provide exact financial documents.提供正确的财务报告 Reach the forecast figures.完成预见的指标 Propose improvements to over the forecasted figures.提议超过指标的改进方法 Well control of all the lines of your department bulletin.全面控制部门业绩表的各个方面 The Importance Of Managerial Skills管理层管理技能的重要性 The Role Of Managers经理的角色 Managing tasks …管理任务 Leading people…领导员工 To make sure work gets done and people get satisfied.确保工作得以圆满完成并且员工获得满足。  Role Transition [1]角色转换(一) Role Transition [2]角色转换 (二)  The Roles Of An Effective Manager一个有效经理的角色 A bridge between business goals and business results连接经营目标与经营结果的一座桥梁 A bridge between employees and the top management连接员工和高层管理的一座桥梁 A coach for employee development员工发展的指导者 An i

家乐福课长培训完整教桉.PPT