护士常用英语Nursing Oral English [ 杨晖]  Receiving the patient（接待病人）1  How do you do?/ Good morning! 您好！（初次见面时使用）/早上好！What can I do for you?/Can I help you? 您需要我帮助吗？Receiving the patient（接待病人）2 Please wait a moment. I’ll let your doctor know. /I’ll inform your doctor. 请等一会儿,我去通知医生.  Mary is the nurse /doctor in charge of you. 玛丽是您的负责护士/医生Please let us know if you need any help. 您需要帮助时，请告诉我们.  Research & Development How Was R&D Managed? How was the project managed through R&D? How many teams, number of people, reporting structure, etc. How well did that work? Improvements? How did the R&D teams communicate What methods, timing, etc. How well did that work? Research & Development How Effective & Efficient Was R&D? Identifying & solving technical problems Were issues identified early enough? Were problems solved well? What worked? Didn’t work? Could be better? Estimates & execution Were estimates on track with actuals? What helped people estimate well?  What caused people to estimate poorly? Project Management How Was the Project Managed? Meetings: who/when/how often How well did this work? Communication: who/when/how often How well did this work? Changes: how tracked, communicated How well did this work? Other methods: email, schedules, databases, reports, etc. Manufacturing Was team properly prepared to receive product? BOM & paperwork complete & accurate? Materials ordered & ready? Did product meet manufacturability goals? Were there unexpected delays or problems? Quality Assurance & Support How was product quality measured? Was this effective? Efficient? How did final product compare against quality goals? How were quality issues resolved? Were support teams properly prepared? Is product quality consistent with support resources? Marketing Did positioning match final product? Was positioning successful? Appropriate? Effective? Was product launch effective? Were marketing programs effectively implemented? Did product & launch meet marketing goals? Sales Was channel & sales force appropriately informed about product? Did product and message meet customer need? Was timing appropriate? Cost? How do initial sales compare to goals? How has product been received? Key Lessons What Went Right Summarize in quick bullet points specific things that worked well Use specific examples: “daily 15-minute morning status meetings worked well”instead of “team communicated well”. Distribute or list network location of forms, procedures, reports, etc. that were found to be particularly useful. What Went Wrong Summarize in quick bullet points specific things that caused problems Try to isolate specific attitudes, procedures, methods, timing issues, etc. that caused problems How did team respond to problems? Recommendations By department or management level, record critical recommendations for future products of this type Distribute document or network location of more detailed summary of this presentation Questions & Comments *  * I’ll bring you to your bedside, please follow me. This is your bed. 我要领您到床边去. 请跟我来. 这是您的床位. The toilet is over there. 卫生间在那边.